Refund and Returns Policy

Effective Date: 10 Oct 2025
Website: https://www.niakaa.com
Operated by: Adkat Healthcare

1. General Policy

Due to the sensitive nature of pharmaceutical products, Niakaa.com accepts returns and refunds only under specific conditions.

2. Eligible Returns

You may request a return or refund if:

• The product delivered is incorrect or damaged.
• The product has expired or is defective.
• The packaging was tampered with or broken upon delivery.

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used medicines.
• Temperature-controlled or perishable items.
• Health supplements or personal care products once unsealed.
• Items without original packaging or invoice.

4. Return Procedure

• Notify us within 48 hours of receiving the order at care@niakaa.com with order details and images.
• Our team will verify your claim and coordinate pickup (if approved).
• Returns must include the product in its original condition and packaging.

5. Refund Process

• Approved refunds will be processed within 7–10 business days to the original payment method.
• Shipping or COD charges (if applicable) are non-refundable.
• In case of cancellation before dispatch, a full refund will be issued.

6. Contact

For any refund or return-related queries:
📧 care@niakaa.com
📍 Adkat Healthcare, RTG-29, Royal Tower Market, Shipra Suncity, Indirapuram, Ghaziabad – 201014